Privacy Policy
Effective date: August 24, 2026
This Privacy Policy explains how Matrix Marketing LLC, doing business as Matrix Marketing (“Matrix Marketing,” “we,” “us,” or “our”), collects, uses, discloses, and protects information obtained through our website, services, and related technology offerings.
1. Information We Collect
We may collect information you voluntarily provide, including:
Your name
Business name
Email address
Telephone number
Mailing or billing address
Account and profile information
Information submitted through forms, surveys, or calendars
Communications with our team
Project information and materials
Billing and transaction information
Information Collected Automatically
When you visit our website or use our services, certain technical information may be collected automatically, including:
IP address
Browser and device information
Pages visited
Date and time of access
Referring website
General location derived from an IP address
Website interactions
Cookie and analytics information
Client and Platform Data
When providing marketing, CRM, automation, or Matrix Funnels services, we may process information submitted or controlled by our clients. Our clients are responsible for collecting and using that information lawfully and obtaining any required permissions.
2. How We Use Information
We may use information to:
When you visit our website or use our services, certain technical information may be collected automatically, including:
Respond to inquiries
Provide requested services
Create and manage customer accounts
Process payments
Communicate about projects, appointments, and accounts
Provide customer support
Configure websites, funnels, CRM systems, and automations
Improve our website and services
Monitor system performance and security
Prevent fraud, misuse, or unauthorized access
Maintain business and transaction records
Satisfy legal, tax, accounting, and contractual obligations
Send marketing communications when permitted
3. Email and Text Communications
We may send service-related communications concerning inquiries, purchases, accounts, appointments, projects, security, billing, or support.
Promotional emails will include an unsubscribe method where required. Recipients of eligible automated text messages may reply STOP to opt out. Opting out of promotional communications does not prevent us from sending necessary transactional or service-related messages.
4. Cookies and Analytics
Our website may use cookies and similar technologies for:
When you visit our website or use our services, certain technical information may be collected automatically, including:
Essential website functionality
Security
Remembering preferences
Measuring website traffic
Understanding website usage
Improving marketing performance
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
5. How We Disclose Information
We may disclose information to service providers that help us:
Host websites and software
Process payments
Deliver email or text communications
Provide analytics
Manage customer relationships
Operate calendars and appointment systems
Provide technical support
Prevent fraud
Maintain business records
These providers receive information as necessary to perform services for us or our clients.
We may also disclose information when required by law, to protect our legal rights, to investigate suspected fraud or misuse, or in connection with a merger, financing, acquisition, or sale of business assets.
6. Payment Processing
Payments may be processed by third-party payment providers. Matrix Marketing generally does not directly store complete payment-card numbers.
Payment providers process information according to their own agreements and privacy policies.
7. Data Retention
We retain information for as long as reasonably necessary to:
Provide services
Maintain customer accounts
Complete transactions
Resolve disputes
Enforce agreements
Meet tax, accounting, and legal requirements
Protect our systems and business
Retention periods may vary according to the type of information and the purpose for which it was collected.
8. Data Security
We use reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, or alteration.
No internet transmission or storage system can be guaranteed to be completely secure.
9. Your Privacy Choices
Depending on where you live, you may have rights concerning your personal information, including the ability to request access, correction, or deletion.
To submit a privacy request, contact [email protected]. We may need to verify your identity before completing the request.
10. Third-Party Websites and Services
Our website and services may link to or integrate with third-party platforms. Matrix Marketing does not control the privacy or security practices of those third parties.
You should review the applicable third-party policies before submitting information to them.
11. Children’s Privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information directly from children under 13.
If you believe a child has provided personal information to us, contact [email protected].
12. Changes to This Policy
We may update this Privacy Policy as our services or practices change. The revised policy will be posted with a new effective date.