BILLING, REFUND AND CANCELLATION POLICY
Effective date: August 24, 2026
This policy explains the billing, refund, and cancellation practices of Matrix Marketing LLC, doing business as Matrix Marketing.
The applicable proposal, order form, service agreement, subscription plan, invoice, or checkout page may contain additional terms.
If a signed agreement conflicts with this general policy, the signed agreement will control for that purchase.
1. Clear Pricing Before Purchase
Before payment, customers will be shown or provided with:
The product or service being purchased
Included deliverables or software features
One-time charges
Recurring charges
Billing frequency
Applicable setup charges
Usage-based charges, when applicable
Expected delivery or implementation timing
Cancellation instructions
Refund eligibility
Customers should review these terms before purchasing.
2. Custom Services
Custom services may be billed:
In full before work begins
Through an initial deposit and final payment
Through project milestones
Through a recurring service agreement
The applicable proposal or agreement will identify the payment schedule.
Payments covering completed work, reserved time, purchased materials, third-party expenses, or delivered services are nonrefundable unless the applicable agreement states otherwise or a refund is required by law.
3. Software Subscriptions
Software subscriptions are billed in advance at the frequency disclosed before checkout.
By purchasing a recurring subscription, the customer authorizes Matrix Marketing and its payment provider to charge the selected payment method until the subscription is canceled.
Subscriptions automatically renew unless the applicable checkout page or agreement clearly states otherwise.
4. Usage-Based Charges
Certain software or communication features may generate usage-based charges, including charges associated with:
Telephone calls
Text messages
Email delivery
Artificial-intelligence features
Telephone numbers
Third-party integrations
Other metered services
Applicable usage charges are separate from the base subscription unless expressly included in the selected plan.
5. Failed Payments
Customers are responsible for maintaining a valid payment method.
If payment fails, we may:
Retry the payment
Notify the customer
Restrict affected features
Suspend the account
Terminate the service after reasonable notice
The customer remains responsible for valid outstanding charges.
6. Subscription Cancellation
Customers may cancel an eligible recurring subscription by:
Using the cancellation option available inside their account, when provided or emailing support@[email protected] as a second option. Email must be sent 3 days prior to subscription renewal or cancelation will apply the following subscription cycle.
Cancellation requests should be submitted before the next renewal date.
After cancellation:
Future automatic renewals will stop.
Access generally continues through the end of the already-paid billing period.
Previously processed subscription charges are not automatically refunded.
Usage charges incurred before cancellation remain payable.
We will provide confirmation after processing a cancellation request.
7. Custom-Service Cancellation
A customer requesting cancellation of a custom project remains responsible for:
Future automatic renewals will stop.
Access generally continues through the end of the already-paid billing period.
Previously processed subscription charges are not automatically refunded.
Usage charges incurred before cancellation remain payable.
8. Refunds
Refund eligibility depends on the type of purchase.
A. Custom Services
Payments for completed work, delivered assets, reserved time, setup work, and approved third-party costs are nonrefundable.
If Matrix Marketing cannot deliver a paid service, we will either provide a reasonable alternative, extend the delivery schedule with the customer’s agreement, or refund the eligible amount associated with the undelivered portion. All custom services are agreed upon by both parties.
B. Software Subscriptions
Subscription payments are generally nonrefundable after the billing period begins. Reminder emails, text messages or other ways of notifications to remind you of your subscription may or not may be delivered based the individuals inbox rules.
We do not provide prorated refunds for unused time unless required by law or expressly stated during checkout. Canceling prevents future renewals but does not automatically reverse a valid charge already processed.
C. Duplicate or Incorrect Charges
Subscription payments are generally nonrefundable after the billing period begins. Reminder emails, text messages or other ways of notifications to remind you of your subscription may or not may be delivered based the individuals inbox rules.
We do not provide prorated refunds for unused time unless required by law or expressly stated during checkout. Canceling prevents future renewals but does not automatically reverse a valid charge already processed.
9. Refund Requests
To request review of a charge, email [email protected] within 5 calendar days of the charge.
Include:
Customer name
Business name
Account email
Invoice or transaction number
Charge date and amount
Reason for the request
Do not email complete payment-card numbers.
Approved refunds are returned to the original payment method. Financial institutions may require additional time to post the refund.
10. Free Trials and Promotional Offers
Matrix Marketing does not offer a free trial unless a specific offer expressly states otherwise.
Any trial or promotional offer will disclose:
Its duration
What is included
Whether payment information is required
When paid billing begins
The recurring price
How to cancel before being charged
11. Price Changes
We may change future pricing upon reasonable notice.
Price changes will not retroactively alter charges already paid.
Recurring customers will receive notice before a changed price applies to a future renewal when required by the applicable agreement or law.
12. Charge Questions and Disputes
Customers should contact [email protected] before initiating a payment dispute so we can investigate and attempt to resolve the issue.
Nothing in this policy limits lawful payment-dispute or consumer-protection rights.
Matrix Marketing LLC has the right to protect its reputation if the customers actions result in defamation.
13. Billing Descriptor
Charges may appear on a statement as:
Matrix Marketing
Matrix Funnels
Matrix Marketing Academy or an other variation of those names.
Customers should ensure that employees or authorized users responsible for reviewing business charges recognize this descriptor.
14. Governing Law
These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-law rules.
Any dispute will be handled in the applicable state or federal courts located in Colorado Springs Colorado, unless a written agreement provides a different lawful process.
15. Changes to These Terms
We may update these Terms as our services or legal obligations change. Revised Terms will be posted with an updated effective date.
Changes will not retroactively alter a signed agreement unless the parties agree in writing.